Frequently Asked Questions (FAQ)

Have questions? We've got answers! Browse through our most frequently asked questions below. If you can't find what you're looking for, please don't hesitate to contact us.

Ordering & Purchasing

How Do I Order Products?

All ordering is handled directly through our website. During checkout, you can pay by credit card or, for approved accounts, submit a Purchase Order. To pay by Purchase Order, look for the "Pay by Purchase Order" link in the payment section at checkout, which will allow you to upload a PDF of your PO.

Can I Purchase from a Distributor or Reseller?

Vandal Stop Products primarily sells direct via our website. If your procurement process requires purchasing through a preferred vendor or reseller, please have that vendor contact us. We are happy to work with them to facilitate your order. For businesses interested in becoming a reseller, please see our Reseller Program details.

I’m buying in bulk, can I get a discount on pricing?

Yes, we offer volume discounts for bulk purchases, typically starting at quantities of 50 units or more. Please request a quote or contact us to discuss your specific needs, as discounts can vary by product and situation.

I’m a reseller, can I get special pricing?

We offer a tiered Reseller Program with discounts for qualified resellers. Requirements typically include providing a link back to our website. Please visit our Reseller Program page or contact us for more details.

I’m a non-profit, can I get a discount on pricing?

At this time, we do not offer specific non-profit discounts unless the order qualifies for our standard bulk volume pricing (typically 50 items or more). Please inquire if your order is of this size.

Product Information

Are your products ADA Compliant?

We strive to design our products with ADA (Americans with Disabilities Act) guidelines in mind where applicable. However, true compliance for many products heavily depends on their final installation (e.g., mounting height, reach ranges). Some specialized products, like certain controlled-dispensing units, may have specific considerations.

We are not ADA compliance experts or consultants. It is crucial to consult with a qualified ADA expert and your local code officials to ensure your specific application and installation meet all requirements. For more detailed information on our approach and important disclaimers, please see our ADA Compliance Information page.

Do your soap dispensers support specific soap brands/types?

Our soap dispensers are designed to be as universal as possible. However, with the vast array of soap products on the market, we cannot guarantee compatibility with every single one. We typically design around popular and common soap types. If you have a particular soap product you need to use, please contact us to discuss its compatibility. We value customer feedback and have developed many products based on such requests!

Are your paper product dispensers compatible with various paper types?

Similar to our soap dispensers, our toilet paper and paper towel dispensers are designed for broad compatibility with common paper product sizes, including cored and coreless rolls for many models. We can also offer spindle adapters for various paper styles. While we cannot guarantee universal compatibility, our dispensers work with the vast majority of standard paper types. If you have specific concerns, please reach out.

Can you secure an outdoor electrical outlet?

Absolutely! We offer a line of electrical outlet lock boxes and sprinkler timer boxes designed to secure outdoor outlets and controls. The best solution depends on your specific environment and security needs.

Do your products come with locks and keys?

For products designed to be secured with a padlock, we generally do not include the padlock itself, as many customers have their own keyed-alike systems. For products with integrated cylinder locks (e.g., some dispensers), keys are provided. For more details, please see our Locks, Mounting Hardware and Installation Guidance page.

Manufacturing, Materials & Compliance

Are your products Made in USA? What about Buy American Act compliance?

Yes, all Vandal Stop products are proudly handcrafted in the USA. For projects requiring compliance with the Buy American Act, specific material sourcing (e.g., 100% USA-sourced steel) may be necessary. Please see our Made in USA & Buy American Act Compliance page for detailed information and how to request BAA-compliant products.

What are your products made of? Is it sustainable?

Our primary material is heavy-duty stainless steel, known for its durability and high recycled content, making it a sustainable choice. For more information on how our products can contribute to green building initiatives and LEED certification, please visit our LEED / Green Building & Sustainable Solutions page.

Installation & Maintenance

What mounting hardware should I use? Do you provide it?

Proper mounting is critical. We require 3/8" diameter hardware with specific engagement depths depending on the wall type. Due to the variety of installation surfaces, we do not include mounting hardware by default, but we do offer some options for purchase. For comprehensive details on hardware requirements and why we don't include it, please refer to our Locks, Mounting Hardware and Installation Guidance page.

How do I clean and maintain my Vandal Stop products?

Proper cleaning will keep your products looking great for years. We have detailed instructions for stainless steel and mirror surfaces. Please visit our Cleaning & Maintenance guide for best practices.

Shipping & Lead Times

What are your production lead times? Can I get my product by a specific date?

Most of our products are made to order. Lead times can vary based on order size, product type, and current material availability. While we always do our best to meet requested timelines, we do not guarantee delivery dates. For current estimated lead times and factors that can affect them, please see our Production Lead Times page. If you have a critical deadline, please call us before ordering.

How long does delivery take after my order ships?

For domestic shipments within the US, UPS Ground typically takes 5 to 7 business days. LTL freight for larger orders can take 1 to 2 weeks or more. Please note these are transit time estimates after production is complete. We can arrange expedited shipping at the customer's expense if needed, but be aware that our products are heavy, and overnight options can be costly.

Do you ship internationally?

Yes, we ship internationally! We typically use USPS for international shipments and can send products to most locations serviced by USPS. For international inquiries or shipping quotes, please contact us.

Warranty & Returns

What is your product warranty?

We stand by the durability of our products. For detailed information on what is covered, the duration of the warranty, and how to make a claim, please visit our Warranty Information page.

What is your return policy?

Our return policy varies for made-to-order versus in-stock items and requires pre-authorization. For complete details on eligibility, restocking fees, and the return process, please review our Return Policy page.