Return Policy

At Vandal Stop Products, we take pride in our handcrafted, American-made stainless steel products. Each item is made with care and precision. We understand that issues can sometimes arise, and this policy outlines how returns are handled. We encourage you to read this policy thoroughly before placing an order and to contact us if you have any questions.

Policy Last Updated: May 17, 2025

General Return Guidelines

• Reporting Issues: Please inspect your order immediately upon receipt. Any issues, such as damage during transit or suspected manufacturing defects, must be reported to us within 7 business days of delivery.
• Return Authorization: All returns require prior authorization from Vandal Stop Products. Please contact us to initiate a return request. Unauthorized returns will not be accepted. We may issue a Return Merchandise Authorization (RMA) number which must be clearly marked on the return packaging.
• Condition of Returned Items: All items approved for return must be in their original, unused, and unwrapped condition, and must include all original factory packaging, parts, and accessories. Items not meeting these conditions may be subject to a reduced refund or refusal of the return.
• Return Shipping Costs:
  • For returns due to customer error (e.g., ordering too many, discretionary returns), the customer is responsible for all return shipping costs.
  • For returns of confirmed defective merchandise or items damaged during initial transit to you, Vandal Stop Products will cover the cost of return shipping. Instructions for return shipping will be provided.
• Restocking Fees: A restocking fee of 20% of the product price applies to most approved returns, including discretionary returns of made-to-order products and returns of in-stock products. This fee will be deducted from your refund. The restocking fee does not apply to items returned due to confirmed manufacturing defects or damage during initial transit.

Returns for Made-to-Order Products

The majority of our products are made-to-order, meaning they are custom-manufactured specifically for your order. Due to their custom nature, made-to-order products are generally not returnable or exchangeable.

• Damaged in Transit or Manufacturing Defects:

  If your made-to-order product arrives damaged from shipping or has a clear manufacturing defect, please contact us within 7 business days of delivery. To assist us, please provide:

  • Your order number
  • A clear description of the damage or defect
  • Photographic evidence of the issue and the packaging

  Upon confirmation of the damage or defect, we will, at our discretion, repair the item, replace the item, or provide a full refund. Vandal Stop Products will arrange and cover the cost of return shipping for such items.

• Discretionary Returns (Non-Defective Items):

  In rare and limited circumstances, Vandal Stop Products may, at its sole discretion, elect to accept a return of a non-defective made-to-order product. Factors influencing this decision include the product type, level of customization, and current market demand.

  If a discretionary return is approved for a made-to-order item:

  • A 20% restocking fee will apply.
  • The customer is responsible for all return shipping costs. Shipping costs are non-refundable.
  • The item must be returned in its original, unused, unwrapped condition and in its original factory packaging.

  To inquire about a discretionary return, please contact us with your order details and reason for the request.

Returns for In-Stock Products

For products that were sold as "in-stock" items (not made-to-order):

• Returns may be considered on a case-by-case basis if initiated within 14 days of delivery (e.g., if too many items were ordered by mistake, or the item was not what was expected, provided it's not customized).
• Consideration for return will depend on the product type, whether it has had any customization, and current market demand.
• To be eligible for a return, the in-stock item must be in its original, unused, unwrapped condition and in its original factory packaging with all accessories.
• If an in-stock return is approved:
  • A 20% restocking fee will be applied.
  • The customer is responsible for all return shipping costs. Shipping costs are non-refundable.

How to Request a Return

1. Contact Us: To initiate a return, please contact our customer service team by email at [Your Customer Service Email Address] or by phone at 53--894-7867.
2. Provide Information: Please provide your order number, the item(s) you wish to return, a clear reason for the return, and photographic evidence if the item is damaged or defective.
3. Await Authorization: Do not ship any items back to us until you have received official return authorization and an RMA number (if applicable) along with return instructions. Unauthorized returns may be refused and returned to you at your expense.

Inspection and Refund Process

• Inspection: Once we receive your authorized returned item(s), our team will inspect them to ensure they meet the conditions outlined in this policy (e.g., unused, original packaging, confirmed defect).
• Notification: We will notify you of the approval or rejection of your refund after inspecting the item(s).
• Refund Issuance: If your return is approved, your refund (minus any applicable restocking fees or original shipping charges, unless the return is due to our error) will be processed. A credit will automatically be applied to your original method of payment within approximately 7-10 business days after the inspection is complete, depending on your card issuer's policies.

Exchanges

At this time, we generally do not offer direct exchanges. If you wish to change an item, you would need to request a return for the original item (subject to the policies above) and place a new order for the desired item.

Questions?

If you have any questions or concerns regarding our Return Policy, please do not hesitate to contact us before placing your order. We are here to help!