Stock & Production Lead Times
Products in Stock
Most of our products are made to order and require a production lead time for manufacturing (see Production Notes below). We also are expanding our inventory of in-stock items in order to serve our customers faster. The quantities available for shipping are displayed on the product page. If you order product that we have in stock, we will ship it as soon as possible. However, if the quantity that you require exceeds what is in stock, the entire order will be cued for a production run. If you wish for us to ship what is in stock and cue the rest for production, you need to submit TWO orders. The first order should be for the quantity of what we have in stock. The second order should be for the balance of what you need that we don't have on hand. We will ship your first order as soon as it is received and cue your second order for production.
As an example:
If we have 10 AA-JRDx1-304L-12g in stock but your order requires 15 of them, add 10 to your shopping cart and complete the checkout process. Once the first checkout is complete, repeat the same process but for the remaining 5 items. We will ship the first 10 items from the stock we have and cue the remaining 5 for production.
Products Made to Order
All of Vandal Stop Products are made by hand in the USA using American sources stainless steel. While some products might be available in stock, most are made to order. Our general estimated lead times are:
- Quantity 1 - 10 = ~2 weeks for production
- Quantity 11 - 50 = ~2 to 4 weeks for production
- Quantity 51 - 100 = ~4 to 8 weeks for production
- Quantity 101 - 200 = ~8 to 12 weeks for production
- Quantity 200+ = Call for estimate
Covid-19 Note: Due to increased demand because of Covid-19, more time be required for production. Call for current lead times if you have a critical delivery date requirement.
Billing Note: Credit Card orders will be charged at the time of checkout. If you wish to be billed when your order ships, you can use the "Pay by Purchase Order" option on the payment section of checkout. You will be asked to upload a PDF copy of your Purchase Order along with a reseller certificate of tax exempt status is applicable. We will invoice you once your order has been shipped.
Most of our shipping for small orders is handled by UPS Ground. For larger orders, we may ship via LTL Freight. We do not guarantee delivery dates as shipping is handled entirely via 3rd party. Generally UPS Ground will make it to anywhere in the lower 48 states in 5 to 7 business days. LTL Freight can be 1 to 2 weeks or more. These are estimates and can change depending on current industry conditions.
Unless noted, all products are made to order for each customer. Returns are only accepted on a case by case basis and only if the product was damaged or has material defects from manufacturing. For some of the products that we might carry in stock, if the customer orders too many items by mistake, we will consider returning the product on a case by case basis. Consideration will include the type of product, any customization of the product and the market demand for such a product. The product needs to be in original packaging from the factory and the stocking fee is 20%. The customer must pay for return shipping.
We ordered several of the Vandal Resistant High Capacity Jumbo Roll Toilet Paper Holder and they were shipped and received...