By completing your order, you agree to these terms.

1. Production & Lead Times

If the item is indicated as "Made to Order", the best current estimated lead times are as follows:
- 1-10 total items: ~2 to ~6 weeks.
- 11-50 total items: ~6 to ~8 weeks
- 51-100 total items: ~8 to ~12 weeks
- 101-200 total items: ~12 to ~16 weeks
- 200+ total items: Please contact us
Winter and high demand periods can change these lead times. If you are on a tight schedule, please contact us and we will give you our best current estimate.
Orders may not be canceled due to customer's failure to account for production lead times. Made to Order Items may only be cancelled if customer provides written notice within 3 business days of order placement. After 3 business days, if the order is cued into the production schedule but production has not begun, a 10% cancellation fee may be charged. Once production begins, order cancellation is not possible.

2. Inspection Upon Receipt

All items when received from shipper shall be inspected within one business day of receipt. Any packages that appear to be physically damaged needs to be thoroughly documented prior to opening packaging. Upon opening packages, any visible signs of damage to the products needs to be documented to include pictures. Once open and inspected items are considered received and satisfactory if no notification of shipment damage or quality issues are notified to Vandal Stop within one business day of receipt.

3. Payment Terms for Credit Cards

Due to the high cost of credit card processing fees, we encourage customers ordering in amounts greater than $3000 to pay via check or ACH.

Credit Card Payments: For orders up to $3,000, we accept credit card payments without additional fees. For orders exceeding $3,000, credit card payments are subject to a 3% processing fee.

4. Payment Terms for Purchase Orders

We accept purchase orders from established customers and government entities. New customers with orders exceeding $2,500 are required to follow the terms outlined below.

New Customers:

Orders $2,500 or Less: Upon submission of a purchase order through our website, customers will receive a payment link for ACH transfers or an address to mail a check. Production will be cued once payment is received in full.
Orders Over $2,500: A 50% deposit is required to start production, payable via the provided payment link or by mailing a check to the provided address. The balance is due prior to shipping, and customers will receive a second payment link once the order is ready to ship.

Established Customers in Good Standing:

Orders up to $5,000: Production will begin immediately. Payment terms are Net 30 from the day of the invoice, which will be issued on the day of shipment.
Orders Over $5,000 and up to $20,000: A 50% deposit is required prior to shipping. The balance will be invoiced on shipment with Net 30 terms.
Orders Over $20,000: Payment terms may be adjusted based on economic conditions and creditworthiness. Specific terms will be communicated directly to the customer.

Government Customers:

Government entities are granted Net 30 payment terms upon invoicing, with an optional no-penalty extension to 60 days if required.

5. Additional Billing Notes:

Please make payment to ATLAS AMERICAN LLC. Payment must be made in US dollars.
Mail Checks to: Atlas American LLC, 1930 Village Center Circle, #3-5871, Las Vegas, NV 89134
Credit Cards are charged at checkout.
Invoices for submitted Purchase Orders may be paid via ACH or check. If a Credit Card is used, a 3% processing feel will be added to the charge.
Outstanding balances not paid within 30 days of delivery are subject to 1.5% interest rate charged monthly on unpaid balance.

6. Stock Items:

Items as indicated as "in stock" will ship within 3 to 5 business days.
If your order exceeds the quantity available on hand, you will be contacted to see if you want a partial shipment or will wait for production to complete. Please make sure the email address and phone number you enter at checkout are correct.

7. Shipping:

Small orders will ship via UPS Ground; larger via LTL Freight (carriers are subject to change).
Delivery dates are not guaranteed.
Customer is responsible for inspecting items upon delivery for any possible shipping damages. If package damage is visible, customer must document damage prior to opening and inspecting contents. Customer must provide notice within 24 hours of delivery. Failure to inspect and notify of shipping damages within 24 hours of delivery may impact customers ability to file a claim.

8. Returns & Cancellations:

Incorrect / Excessive Orders: Subject to a 20% restocking fee once produced if correction is made after items are produced, but prior to shipping.
Cancellations: If an order is canceled once in production, but prior to shipping, a 20% cancellation fee will apply.
Returns: All Made-to-Order items may only be returned for manufacturing defects. Please contact us prior to returning.
Opened Items: On a case-by-case basis, Stock Items that are unused may be returned. Please contact us prior to returning. A 20% restock fee will be charged.

9. Resellers / Tax Exempt

Sales Tax is only assessed in the State of California. All other States are tax free.
If you are a reseller or tax exempt in California, you must create an account with us and submit your reseller / tax exempt certificate for you to be placed into the Tax Exempt status for ordering.