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We strive as much as possible to make our products ADA compliant where applicable. Each type of product will have it's own requirements for compliance. Much of the compliance is dependent on how the unit is installed. For a brief summary of installation requirements, please take a look a this resource here. Some products such as those that control the amount of paper delivered or require manual operation may or may not meet ADA requirements. It is important that you check with a qualified ADA expert if in doubt.

Unless otherwise indicated on the product page, most of our products are made to order. For our current estimated lead times, please visit our lead time information page: https://www.vandalstop.com/lead-time.

All ordering is handled through our website. You may elect to use a credit card or submit a Purchase Order. If you need to submit a Purchase Order, at checkout in the payment section just above the Credit Card payment option there will be a link with "Pay by Purchase Order". Click on this link and it will allow you to upload a PDF copy of your Purchase Order. For our complete Purchase Order policy and submittal instructions, please visit our information page here: https://www.vandalstop.com/purchase-order-submittal.

We do not have an official expediting process and cannot guarantee delivery dates. In general, expediting is not available. However, if you are working under a contract with a specific deadline, please notify us of your requirements. We will review them and let you know if we are able to meet your schedule.

The short answer is YES! The majority of our domestic orders are shipped via UPS or LTL freight (for larger orders). For international shipments, we ship via USPS and can pretty much send our product to anywhere that USPS services.

Delivery in the US via UPS Ground is generally 5 to 7 business days after the order has been manufactured. We do not guarantee delivery dates but we will be happy to ship via expedited shipping if the customer elects to pay the additional cost. Note that our products are heavy and bulky so shipping via overnight can be costly. We only suggest doing so as a last resort.

Made to Order products are only returnable in the case of a manufacturing defect. Stock items may be returned if they are in new, unused condition; a restocking fee may apply. For complete details and instructions, please see our full return policy here: https://www.vandalstop.com/returns.

Yes, many of our products are designed and manufactured to be compliant with the Buy American Act. For more detailed information, please visit our Buy American Act page: https://www.vandalstop.com/buy-america.

We stand behind our products with a comprehensive warranty. You can find all the details regarding our warranty coverage here: https://www.vandalstop.com/warranty.

Yes, we have a program for qualified resellers. To learn more about the benefits and requirements, please visit our Reseller Program page: https://www.vandalstop.com/vandal-stop-reseller-program.