1390 Sunrise Drive
Gilroy, CA 95020
Frequently asked questions
Are your products ADA Compliant?
We strive as much as possible to make our products ADA compliant where applicable. Each type of product will have it's own requirements for compliance. Much of the compliance is dependent on how the unit is installed. For a brief summary of installation requirements, please take a look a this resource here. Some products such as those that control the amount of paper delivered or require manual operation may or may not meet ADA requirements. It is important that you check with a qualified ADA expert if in doubt.
How Do I Order?
All ordering is handled through our website. You may elect to use a credit card or submit a Purchase Order. If you need to submit a Purchase Order, at checkout in the payment section just above the Credit Card payment option there will be a link with "Pay by Purchase Order". Click on this link and it will allow you to upload a PDF copy of your Purchase.
Do you ship to…
The short answer is YES! The majority of our domestic orders are shipped via UPS or LTL freight (for larger orders). For international shipments, we ship via USPS and can pretty much send our product to anywhere that USPS services.
How long does it take for delivery?
Delivery in the US via UPS Ground is generally 5 to 7 business days. We do not guarantee delivery dates but we will be happy to ship via expedited shipping if the customer elects to pay the additional cost. Note that our products are heavy and bulky so shipping via overnight can be costly. We only suggest doing so as a last resort.